We roast to order and ship Monday-Thursday. Orders are usually fulfilled the production day after they are placed (for example, orders placed on Monday will ship on Tuesday). Orders placed Thursday-Sunday will be fulfilled and shipped on Monday.
Once your order has been shipped, you should receive a shipping confirmation email which will have a tracking number attached. You can click the link and it will take you to the tracking page.
We ship with both FedEx and USPS.
Freshness is critical to fully enjoying coffee. We roast to order to ensure your coffee is at peak freshness when it arrives. Sometimes our shipping partners experience delays due to weather, heightened demand, technical issues, pandemics, or aliens. All of which is out of our hands, except the aliens, but that's not for here. If your package is delayed, let us know and we'll track it down and escalate its delivery. If it's delayed more than 2 weeks past the shipment date, and your order includes coffee, we'll either refund your money or ship you fresh coffee at no cost.
If your order arrives damaged or, worse, does not arrive at all, please reach out to us at firstname.lastname@example.org and we will look into what happened and make sure you receive your order, undamaged, as soon as possible.
Due to coffee and tea being perishable food, we cannot accept returns. However, if you are unhappy with what you ordered, please reach out to us at email@example.com within 30 days of your order and we will figure out a solution for you.
Currently, we only ship to the US and Canada. We are looking into shipping internationally and hope to offer it soon.